Additional terms and conditions PIXERA PLATFORM (software, licence management, apps)

1. Scope

All offers available on our PIXERA PLATFORM and contracts concluded via this platform are initially subject to these Supplementary Terms and Conditions in the version valid at the time of ordering. Furthermore, our General Terms and Conditions (GTC), published at http://platform.pixera.one/terms-and-conditions, as well as our Data Protection Declaration, published at http://platform.pixera.one/privacy-policy, apply.

In addition, software, updates, app downloads and similar items are subject to the respective end user license agreement ("EULA") published at http://platform.pixera.one/eula.

By using our services, the customer agrees to these terms and conditions.

Any deviating terms and conditions of the customer shall not apply unless we have agreed to their validity in writing.

The latest version of these Supplementary Terms and Conditions can be viewed on this website at any time. We expressly reserve the right to update, amend or replace any part of these Supplementary Terms and Conditions by posting updates and/or changes to our website. It is the customer's responsibility to check this page regularly for changes. Continued use or future access to the website after the publication of changes constitutes acceptance of these changes.

2. Contractual partner

When you make a purchase on the PIXERA PLATFORM, you enter into a contract with:

AV Stumpfl GmbH
Mitterweg 46
A-4702 Wallern

VAT-ID No.: ATU 5721 4222
Trade register No.: FN237609a
DVR: 0741311
EORI No.: ATEOS1000001436
WEEE-Reg. NR.: DE 24145251

Tel.: +43 7249 428 11
Web: http://www.avstumpfl.com
E-Mail: info@avstumpfl.com

hereinafter referred to as "AV Stumpfl" or "we".

3. Offer and conclusion of contract

• 3.1 All offers on the PIXERA PLATFORM are subject to change.

• 3.2 First, register on the page provided for this purpose, entering your email address and a password of your choice. After you have given all necessary consents, in particular to receive emails from us, you will receive an email to the email address you provided, which contains a confirmation link. By clicking on this link, you confirm your identity and agree once again (in the sense of a double opt-in) to receive emails from us for the purposes listed above and clicked on by you.

• 3.3 By clicking on the "Place order" button, you are submitting a binding offer to conclude a purchase contract with us. We are not obliged to accept this offer. You are bound to your offer for seven working days, subject to any statutory right of withdrawal.

• 3.4 We will confirm receipt of your offer by sending an automatically generated email to the address you have provided ("order confirmation"). This email does not constitute acceptance of your offer. Please check the order details in the order confirmation. If you find an error or change your mind about the order, please let us know as soon as possible.

• 3.5 We can accept your offer by confirming the purchase in a further email ("order confirmation") or by sending you the purchased goods.

4. Terms and conditions of delivery and delivery times

• 4.1 The delivery times listed on the PIXERA PLATFORM on the "Shipping Costs and Delivery Conditions" subpage apply. These are approximate figures. If there are different delivery times for a particular product, these are listed directly on the product page.

• 4.2 We reserve the right to deliver the order in partial deliveries even without the customer's request. In this case, we will bear all additional shipping costs incurred.

• 4.3 If we are prevented from meeting the delivery deadlines due to force majeure (e.g. strikes, natural disasters) or other circumstances beyond our control, we will inform you as soon as possible. The delivery period shall be extended by the duration of these events.

5. Prices, shipping costs, payment terms

• 5.1 The prices listed on the PIXERA PLATFORM are in EUR plus all taxes, but excluding shipping costs. You can find the shipping costs on the subpage "Shipping costs and delivery conditions". The amounts stated at the time of ordering apply. We will inform you again about the prices, taxes and shipping costs in the order summary before you complete your order.

• 5.2 The prices quoted do not include costs for assembly or installation.

• 5.3 The payment methods accepted on the PIXERA PLATFORM are listed on the "Payment Methods" subpage. There you will find all the details regarding the associated payment terms and any fees.

• 5.4 Unless we agree otherwise with you, the invoice amount is due for payment immediately. In the event of default, we reserve the right to charge statutory default interest.

• 5.5 In the event of a justified complaint, you are only entitled to retain a reasonable portion of the gross invoice amount.

• 5.6 The prices of our products are subject to change without prior notice. We reserve the right to change or discontinue the service (or parts or content thereof) at any time without notice. We are not liable to you or any third party for any changes, price changes, suspension or discontinuation of the service.

6. Retention of title

All goods delivered by us remain the property of AV Stumpfl until full payment has been received.

7. Warranty and liability

• 7.1 You must inspect the goods/order items within a reasonable period of time after delivery and report any defects immediately. Otherwise, the goods shall be deemed to have been approved.

• 7.2 Minor and reasonable deviations in the delivery from the order (e.g. in terms of dimensions or colour) shall be deemed approved from the outset.

• 7.3 We shall only be liable for damages caused to you by us or our vicarious agents through wilful intent or gross negligence. This does not apply to liability for personal injury. To the extent permitted by law, compensation shall be limited to typically foreseeable damage. Compensation for consequential damages and lost profits is excluded.

8. Services

• 8.1 AV Stumpfl provides all services in accordance with the existing technical, economic, operational and organisational possibilities. AV Stumpfl shall therefore not be liable for any interruptions, disruptions, delays, deletions, miscommunications or memory failures in connection with the use of services or communication with the customer.

• 8.2 The customer acknowledges that the services offered by AV Stumpfl are also provided with the involvement of third-party network operators. The availability of the services is therefore dependent on the technical provision of third-party network services. AV Stumpfl does not undertake any obligation to keep the services offered available on the Internet at all times without interruption. The customer is aware that AV Stumpfl has no influence on the availability of Internet access, transmission speed, or the availability and stability of network connections and access.

• 8.3 AV Stumpfl reserves the right to interrupt the services for a reasonable period of time for internal reasons, such as maintenance purposes. In particular, services may be temporarily restricted due to force majeure, strikes, lockouts and official orders, as well as due to technical changes to AV Stumpfl's systems or other measures necessary for proper or improved operation (e.g. maintenance work, repairs, etc.). The customer shall not derive any claims from this, but AV Stumpfl shall endeavour to rectify the fault as quickly as possible.

• 8.4 The customer is entitled to use the services of AV Stumpfl at their own risk and expense and shall only use suitable technical equipment, such as appropriate computers and other technical infrastructure (modems, etc.). The customer is also obliged to use the services only in compliance with the statutory provisions and, in particular, to refrain from any misuse of the services.

• 8.5 Insofar as services are provided free of charge, AV Stumpfl reserves the right to provide them for a fee at any time after prior notification. There is no entitlement to the provision of services free of charge in any case.

• 8.6 The prices of our products are subject to change without prior notice. We reserve the right to change or discontinue the service (or parts or content thereof) at any time without notice. We are not liable to you or any third party for any changes, price changes, suspension or discontinuation of the service.

9. Data protection/confidentiality

• 9.1 AV Stumpfl reserves the right to use the customer's personal data, such as first name(s), surname, gender, academic degree, date and place of birth, address, billing address, identification document, citizenship, occupation/industry, telephone number, fax number, email address, credit card information and information about other payment services within the limits of the Data Protection Act for the purpose of providing access to the PIXERA PLATFORM and for the use of this platform and services, in particular for storage.

• 9.2 AV Stumpfl will not make the customer's personal data available to third parties. The personal data and information provided by the customer will be protected with the utmost care against unauthorised access by third parties. AV Stumpfl will take all reasonable measures to ensure the security of personal data. However, the customer is advised that the World Wide Web is accessible to everyone worldwide and that misuse in particular cannot be ruled out, meaning that unauthorised access to such data and information by third parties cannot be excluded. We therefore point out that we are in no way liable for any explicit loss of data or its consequences.

In all other respects, our Data Protection Declaration published at http://platform.pixera.one/privacy-policy applies.

10. Final provisions

• 10.1 The place of performance is the registered office of our company.

• 10.2 Every contract concluded online on our PIXERA PLATFORM is subject exclusively to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods and the referral provisions of international private law.

• 10.3 The contract language is German.

• 10.4 The contract text is not stored. We recommend that you archive our order confirmation and the attached Supplementary Terms and Conditions and general terms and conditions.

• 10.5 The exclusive place of jurisdiction is Wels, Austria.

AV Stumpfl GmbH
Mitterweg 46
A-4702 Wallern

VAT-ID No.: ATU 5721 4222
Trade register No.: FN237609a
DVR: 0741311
EORI No.: ATEOS1000001436
WEEE-Reg. NR.: DE 24145251

Tel.: +43 7249 428 11
Web: http://www.avstumpfl.com
E-Mail: info@avstumpfl.com

Version: 7. November 2025